H2 Game Privacy Policy — How We Protect Your Personal Data

1 About This Policy

This Privacy Policy describes how H2 Game ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players who register accounts and use the platform. It applies to all interactions with H2 Game — whether you are browsing the site, registering an account, making a PKR deposit, claiming a bonus, or contacting customer support.

We have written this policy to be as clear and straightforward as possible. There is no complicated legal language designed to confuse you. If something is unclear, reach out via live chat and our support team will explain it in plain terms.

This policy should be read alongside the H2 Game Terms and Conditions, which are available at h2game.win/terms-conditions. Together, these documents form the complete agreement between you and H2 Game regarding your account and your data.

2 What Personal Data We Collect

H2 Game collects personal information at different points during your time on the platform. We collect only what is reasonably necessary — we do not ask for information we do not need.

Information you provide directly when registering:

• Full name
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile phone number
• Preferred currency (PKR)
• Username and password (password is stored in encrypted form — not readable by staff)

Identity verification (KYC) documents:

• National Identity Card (CNIC) or equivalent government-issued photo ID
• Proof of address document where required
• Selfie or live photo where required to match ID

Information collected automatically when you use the platform:

• IP address and approximate geographic location
• Device type, operating system and browser information
• Session timestamps and duration
• Pages and games visited, bets placed and gameplay activity
• Deposit and withdrawal transaction records

3 How We Use Your Personal Data

H2 Game uses your personal data for specific, legitimate purposes related to operating the platform. We do not use your data for anything beyond what is described here without first obtaining your consent.

We process your data only for the purposes listed above. If H2 Game ever needs to use your data for a new purpose not listed here, we will update this Privacy Policy and notify registered users where appropriate.

4 Payment Data & PKR Transactions

All deposits and withdrawals on H2 Game are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets commonly used in Pakistan.

When you initiate a deposit or withdrawal, you interact directly with the relevant payment provider's secure interface. H2 Game does not store your full card number, JazzCash mobile PIN, Easypaisa account password, or any sensitive payment authentication credentials. These remain entirely within the payment provider's secure environment.

What H2 Game does retain is:

• The payment method type used (e.g. JazzCash, Easypaisa, bank transfer)
• The PKR amount deposited or withdrawn
• Transaction reference numbers for reconciliation and dispute resolution
• Timestamp of the transaction
• Success or failure status

Transaction records are retained for the period required to manage your account and handle any disputes. This data is also used to verify that withdrawals are returned to the same payment method as the original deposit, which is a standard requirement to prevent money laundering.

5 Sharing Your Personal Data

H2 Game does not sell, rent, or trade your personal data with third parties for their own marketing or commercial purposes. Full stop. Your data is yours — we are custodians of it, not owners.

There are specific, limited circumstances in which H2 Game may share your data with third parties:

• Payment processors: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, and banking partners. These processors operate under their own privacy and security standards.
• Identity verification providers: To process KYC document verification during account or withdrawal reviews. These providers handle your ID documents under strict data handling agreements.
• Game software providers: Game providers may receive anonymised session data (such as game ID, bet amount, and outcome) for the purpose of game auditing and RNG certification. This data does not include your name or contact details.
• Fraud prevention and security services: We use third-party tools to detect and prevent fraudulent account activity. These tools may process IP addresses and device fingerprints.
• Legal requirements: H2 Game may disclose personal data when required to do so by a valid legal order, court order, or other compulsory legal process.

All third parties who handle your data on H2 Game's behalf are required to process it only for the specific purpose for which it was shared, and to maintain appropriate security standards.

6 How Long We Keep Your Data

H2 Game retains your personal data for as long as your account is active and for a reasonable period after account closure, primarily to handle any disputes, withdrawal requests, or KYC obligations that may arise after closure.

• Account registration data — Retained for the lifetime of your account and for a period after closure to satisfy any legal or dispute-related obligations.
• KYC identity documents — Retained for the period required and then securely deleted. You will not be asked to resubmit documents unless there is a specific reason such as a document expiry.
• Transaction records — Deposit and withdrawal records in PKR are retained to support dispute resolution and financial reconciliation.
• Support chat history — Retained to provide continuity of support and for quality improvement purposes. Older records are periodically archived or deleted.
• Marketing preferences — Retained until you opt out, at which point the opt-out instruction itself is retained to ensure we do not contact you again.

When data is no longer needed and the retention period has passed, H2 Game deletes or anonymises it securely so it cannot be reconstructed or linked back to you.

7 Cookies & Tracking Technologies

H2 Game uses cookies and similar technologies to make the platform work correctly, to keep your session active while you are logged in, and to understand how players use the site so we can improve it.

The types of cookies used on H2 Game:

• Essential cookies — Required for the platform to function. These keep you logged in during your session and remember basic preferences. You cannot opt out of essential cookies without also opting out of using the platform.
• Analytics cookies — Used to understand which parts of the platform are used most frequently, how players navigate between pages, and where technical issues occur. This data is aggregated and not linked to individual identities.
• Preference cookies — Remember your platform settings, such as language and display preferences, so you do not have to reconfigure them each visit.
• Marketing cookies — Used to show relevant promotions and bonus offers based on your activity on the platform. You can opt out of marketing cookies via your account settings.

You can also manage cookies through your browser settings. Note that disabling all cookies may prevent some parts of the platform from working correctly. For most Pakistan players accessing H2 Game via mobile on JazzCash or Easypaisa, session cookies are the most relevant — these expire automatically when you close your browser session.

8 How We Keep Your Data Secure

H2 Game uses a combination of technical and operational measures to protect your personal data against unauthorised access, accidental loss, and disclosure. Security is not an afterthought — it is built into how the platform operates.

• Encryption in transit: All data transmitted between your device and H2 Game is encrypted using TLS (Transport Layer Security). This applies to account logins, deposit requests, and all other data exchanges.
• Password security: Your account password is stored as a salted cryptographic hash. This means even H2 Game staff cannot see your actual password — only the encrypted version.
• Access controls: Access to systems that contain personal data is restricted to authorised H2 Game personnel only, and only where access is genuinely required for their role.
• Fraud monitoring: Automated systems monitor for unusual account activity, suspicious login attempts, and irregular deposit or betting patterns that may indicate account compromise or fraud.
• Secure data storage: Personal data and KYC documents are stored on secured infrastructure with regular backups and access logging.

9 Your Privacy Rights

As a registered H2 Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or by email using the address shown in the footer of this page.

10 Children's Privacy

H2 Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or attempt to use the platform.

If H2 Game discovers that an account belongs to an underage user, the account will be immediately closed, all funds will be frozen pending investigation, and any personal data collected will be deleted as soon as it is safe to do so. Any winnings or bonus funds associated with an underage account will be forfeited.

If you believe an underage person is using H2 Game, or if you are a parent or guardian with concerns about a child's activity on the platform, please contact support immediately via live chat so we can investigate and act promptly.

11 Marketing Communications & Opt-Out

From time to time, H2 Game may send you information about promotions, bonuses, new games, and PSL or cricket betting offers via email or SMS. These communications are only sent to registered players who have not opted out of marketing.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your account dashboard under Settings.
• Clicking the unsubscribe link included in any marketing email from H2 Game.
• Contacting support via live chat and requesting to be removed from all marketing lists.

Opting out of marketing will not affect transactional communications — you will still receive important account notifications such as deposit confirmations, withdrawal updates, and security alerts. These service messages are not marketing and cannot be disabled while your account is active.

Players who have activated self-exclusion through the responsible gaming tools are automatically removed from all marketing communications for the duration of the exclusion period.

12 Updates to This Privacy Policy

H2 Game may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements in how we communicate our data practices to players.

When this policy is updated, the revised version will be published on this page with a new effective date. For significant changes that materially affect how your personal data is used, we will make reasonable efforts to notify registered players via the account dashboard notification system or by email.

Your continued use of H2 Game after a Privacy Policy update constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account and request data deletion.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, how H2 Game handles your personal data, or if you want to exercise any of your data rights, you can reach us through the following channels:

• Live chat: Available 24/7 inside your account dashboard. This is the fastest way to get a response for any data or privacy query.
• Email: Our support email address is displayed in the footer of this page. For privacy-specific requests, please include "Privacy Request" in the subject line so your message reaches the right team.

We take privacy queries seriously. If you believe H2 Game has handled your personal data incorrectly or if you are not satisfied with our response to a privacy request, please let us know through the support channels above and we will escalate your concern for senior review.